WIPRO RECRUITMENT 2023 FOR SERVICE DESK ANALYST
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ABOUT COMPANY:
About Company: Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and bold new future.
JOB DETAILS:
Wipro Recruitment 2023 For Service Desk Analyst
Location: Hyderabad
Qualification: Any Graduate
Work Experience: Freshers / Experience
JOB DESCRIPTION:
Respond to queries from all calls, portal, emails, chats fromthe client
Become familiar with each client and their respectiveapplications/ processes
Learn fundamental operations of commonly-used software, hardwareand other equipment
Follow standard service desk operating procedures by accuratelylogging all service desk tickets using the defined tracking software
Ensure that the scorecard is maintained as per SoW with respectto TAT, SLA & hits
Manage all queries or escalate if not resolve as per the definedhelpdesk policies and framework
ROLES AND RESPONSIBILITY:
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Pass on any feedback, suggestions, escalations by customers tothe appropriate internal team
Identify and suggest improvements on processes, procedures etc.
SKILLS REQUIRED:
Effective Communication
Detail Oriented
Change Agility
Client centricity
Execution Excellence
Passion for Results
HOW TO APPLY :
Interested candidates must follow the procedure outlined below:
Click on the “Apply here” button provided below. You will be redirected to company official career page.
Click on “Apply Online”.
If you have not registered before, create an account.
After registration, login and fill in the application form with all the necessary details.
Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
Provide accurate information in your application.
Verify that all the details entered are correct.
Submit the application process after verification.