Oracle Recruitment 2024: Oracle Recruitment 2024 For Cloud Support Engineer
. B.E / B.Tech / M.E / M.Tech candidates can apply. The detailed eligibility and application process are given below.
About Company:
Oracle has embedded innovative technologies in every aspect of our cloud, enabling companies to reimagine their businesses, processes, and experiences. With the introduction of Oracle Autonomous Database, the industry’s only self-driving, self-securing, and self-repairing database, Oracle is again revolutionizing how data is managed. Oracle is the #1 provider of business software, with a broad portfolio of solutions for companies of all sizes. Today, 430,000 customers in 175 countries use Oracle technologies to seize business opportunities and solve real, tangible challenges.
Oracle Recruitment 2024 :
Job Description
- As a member of our technical team, your focus will be on delivering support and solutions to our customer base while championing their needs.
- This involves resolving technical inquiries and troubleshooting for our services, serving as a primary point of contact for customers.
- You’ll play a vital role in nurturing customer relationships and providing guidance to internal team members on various technical challenges and escalated issues.
Responsibilities:
- Technical Support & Troubleshooting: Provide timely and accurate technical assistance to customers using our cloud services. Investigate and diagnose technical issues, collaborating with cross-functional teams to identify solutions.
- Customer Engagement & Relationship Building: Foster positive customer relationships by delivering exceptional support and understanding their needs.
- Knowledge Management & Documentation: Contribute to maintaining an up-to-date knowledge base, documenting solutions and best practices.
- Continuous Learning & Analytical Skills: Stay updated with cloud technologies, analyze support trends, and implement proactive measures to enhance service quality.
- Feedback and Improvement: Provide feedback to enhance customer experience and collaborate with teams to improve services.
- Proactive Support: Anticipate potential issues and provide proactive support to prevent disruptions.
- Enable Support: Empower teams with best practices, training, and resources for effective customer assistance.
- Escalation Handling & Metrics Reporting: Handle escalations, maintain accurate records, and provide insights for continuous improvement.
Qualifications:
We are seeking someone with 0-2 years of experience possessing the following qualifications:
- Technical Background: Bachelor’s degree in computer science, information technology, or related field preferred. Relevant experience with any bachelor’s degree is also considered.
- Communication Skills: Exceptional written and verbal communication skills. Ability to convey technical information clearly and concisely to both technical and non-technical customers.
- Learning and Certification: Cloud Associate/Professional Certification(s) from any cloud provider highly recommended.
HOW TO APPLY FOR ORACLE RECRUITMENT 2024 :
Interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.