Concentrix Recruitment 2024: Concentrix Recruitment 2024 For Associate Operations. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company:
We are the tech-powered customer experience (CX) company that’s creating game-changing journeys for the world’s leading brands and the ones who are changing the world as we know it. Whether it’s a specific solution or the whole end-to-end journey, we’re the people to call. We design, build, and run the entire CX journey. We’re leading the way to a new generation of CX powered by data, AI, and truly meaningful personal connection
Concentrix Recruitment 2024 :
Role and Key Responsibilities:
- Primary escalation contacts for Account Leaders, such as customer complaint root cause & improvement action plan reviews
- Provide account specific KPI/SLA/SLO reporting and monitoring.
- Provide / process Account Knowledge / Process Updates
- Account-specific Quality Performance (monitor account QA objective and account-specific quality reviews as needed including attending client QA calibration meetings)
- Point of contact for Account Leadership for Help Desk inquiries
- Work with Account Leadership to identify Help Desk process improvements and provide trend analysis as identified/needed (e.g., top ten calls review, etc.)
- Liaison for Level 2 Resolver Groups (e.g., account knowledge updates, case escalations, customer complaint reviews, account process reviews etc.)
- Monitor baseline volumes and AHT.
- Account specific problem management (e.g., monitor rejected cases, cases not accepted by Level 2, Sev 1 & 2 monitoring/root
- cause analysis)
- Respond and/or resolve account-specific customer complaints (e.g., complaint process documentation, complaint case tracking, etc.)
- Attend and participate in account-specific governance meetings, providing KPI/SLA/SLO reports, c-sat results etc. (e.g., monthly & quarterly governance, QPRs etc.)
- Provide on-call, after hours account support as needed.
- Provide Level 1 agent testing as needed.
Key skills & knowledge:
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy.
- Clarify customer requirements; probe for and confirm understanding of requirements or problem.
- Confirm customer understanding of the solution and provide additional customer education as needed.
- Ability to learn including strong problem-solving skills.
- Demonstrate strong probing and problem-solving skills.
- Should be able to handle complex queries.
- Should be able to resolve customer queries independently.
How to Apply for Concentrix Recruitment 2024?
Interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.