Genpact Recruitment 2024: Genpact Recruitment 2024 For Process Associate. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
About Company:
Genpact is a global professional services firm that specializes in delivering digital transformation, technology, and business process management services. Founded in 1997 as a spin-off from General Electric, Genpact has grown into a multinational company with a strong presence in the outsourcing and consulting industry. It offers a wide range of services, including finance and accounting, customer service, supply chain management, and analytics solutions, serving clients across various industries. Genpact is known for its expertise in harnessing technology and data analytics to improve operational efficiency and drive business growth for its clients.
Genpact Recruitment 2024 :
Job Description:
- This role entails providing initial troubleshooting and technical assistance to end-users, ensuring prompt resolution of their technical concerns.
- They serve as the frontline support for addressing hardware, software, and network-related issues, delivering quality customer service and maintaining accurate documentation.
Responsibilities :
- Assist end users through chat sessions, addressing their queries and concerns promptly.
- Update and maintain the log notes in the ticketing tool to provide a comprehensive history of customer interactions.
- Actively resolve tickets by selecting appropriate resolution categories in the ticketing tool.
- Actively troubleshoot hardware, operating system (OS), standard office suite, and browser-related issues.
- Provide hardware support for desktops, laptops, and mobile phones, offering first-level assistance for printers.
- Actively troubleshoot applications and demonstrate foundational proficiency in diagnosing and resolving issues related to mobile devices.
- Efficiently multitasks to handle multiple customer inquiries and technical issues simultaneously.
- Utilize soft skills such as active listening, demonstrating empathy, and showing courtesy to enhance customer interactions and support experiences.
Preferred Qualifications/ Skills :
- Good communication skills
- Demonstrate proficiency in the following technical skills:
- PC/Laptop
- Basic Networking
- Chrome, Edge & Mozilla Firefox
- Operating systems
- MS Office 2016
HOW TO APPLY FOR GENPACT Recruitment 2024 ?
Interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.