AMAZING OPPORTUNITY
TCS RECRUITMENT for the Webchat position in Mumbai, India. Candidates kindly follow the required steps . Kindly find the Apply Link below.
TCS Recruitment Overview:
Position: Webchat Salary: Up to 65,000 Per month*
Degree: Any Graduate/MBA
Batch: 18/19/20/21/22/2023
Experience: Freshers/Experienced
Location: Mumbai, India.
JOB DESCRIPTION:-
- Answer incoming calls, respond to emails and chats.
- Explain company’s features, products, and services.
- Assist customers with service or feature modifications on account.
- Respond to any disruption of service issues.
- Open trouble ticket depending on the nature of the service issue.
- Analyse, isolate and diagnose technical trouble.
- Route ticket to appropriate department for resolution.
- Provide existing trouble ticket status to customers.
- Coordinate customer premise visit with on-ground team.
ELIGIBLITY CRITERIA–
- Escalate customer complaints in accordance with company polices Tech Support Agent
- Proficient in relevant computer applications and systems.
- Outstanding verbal and written communication skills.
- Exceptional listening, problem solving and conflict resolution skills.
- Knowledge of relevant software computer applications and equipment .
IMPORTANT POINTS:-
- Knowledge in home broadband, PSTN, VoIP, ADSL and NBN technology types.
- Troubleshooting modems, set-top boxes, Windows, Mac OS, and applications.
- Knowledge in TCP/IP, IPV4, IPV6, DNS, Subnetting Etc.
- Knowledge in all aspects of Wi-Fi.
- Support, handling inquiries via phone & use of Helpdesk ticketing system.
- Running diagnostic programs to diagnose and resolve issues.
- Ability to handle stressful situation appropriately.
HOW TO APPLY FOR TCS RECRUITMENT:
Interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.