Amazon Recruitment 2024 For Support Operation Specialist

Job Description:

• Support ops 6-month contractual Amazon is seeking highly motivated Machine Learning Data associates for its Fulfillment by Amazon (FBA) Support Operations site in Bangalore.
• FBA is a growing business built around Amazon’s world-class capability in Ordering, Fulfillment, Transportation and Customer Service.
• By leveraging our current scale and supply chain, FBA can provide a low-cost alternative for fulfilment and enable sellers to rapidly grow their business.
• As mentioned by Jeff Bezos, Founder of Amazon.com, in his annual letter to shareholders, FBA is one of the strategic long-term opportunities for the company to improve the lives of sellers and buyers while leveraging our billion-dollar logistics infrastructure to generate increasing free cash flow and triple-digit return on invested capital.
• Our long-term vision is that customers can order and receive a seller’s product the same day anywhere in the world.
• Support Operation’s role in FBA is to support Sellers with financial-related questions and ensure they are addressed in accordance with policy.
• We believe consistency is the foundation to the world-class service we provide our Sellers and Support Operations is at the centre of ensuring consistent and fair evaluation of Seller inquiries

Responsibilities:

• Assist with deep dive and root cause resolution for FBA Merchant and seller reimbursement requests. •
• Evaluate research requests from FBA Sellers for lost and damaged inventory in a contact centre environment (email/ticketing only, no phones). •
• Achieving weekly productivity and quality targets.
• A day in the life Consistently improving Seller experience About the team Mission – To mitigate business risk while driving an excellent customer 
• experience Internal job description Loop competencies

Eligibility:

•  Bachelor’s Degree
• Experience with Microsoft Office, including Outlook, Word, and Excel
• Exceptional analytical, logical and data-gathering skills
• Excellent communication and comprehension skills
• Excellent problem-solving skills Preferred qualifications
• Experience in a production environment and proven track record of achieving productivity and quality targets.
• Previous experience in a contact centre environment.
• Experience in problem-solving, including the ability to recognize non-obvious patterns
• Experience in prioritizing multiple tasks of competing priority with the ability to meet deadlines.
• Ability to maintain high levels of confidentiality and data security standards.
• A strong attention to detail and the ability to work independently in a fast-paced and rapidly changing environment.
• A bias for action and an ability to deal with ambiguity. Can work effectively and drive change in loosely defined situations.
• Clear oral and written communication skills.
• Experience with fraud or risk investigations.
• Experience in payments & banking domain.
• Demonstrated positive, results-oriented attitude.
• Excellent team player capable of learning and sharing knowledge in a team environment.

How to Apply for Amazon Recruitment 2024?

Interested candidates must follow the procedure outlined below:

• Click on the “Apply here” button provided below. You will be redirected to company official career page.
• Click on “Apply Online”.
• If you have not registered before, create an account.
• After registration, login and fill in the application form with all the necessary details.
• Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
• Provide accurate information in your application.
• Verify that all the details entered are correct.
• Submit the application process after verification.