Genpact Recruitment 2024: Genpact Recruitment 2024 For Technical Associate. Any Graduate candidates can apply. The detailed eligibility and application process are given below.
ABOUT COMPANY:
Genpact is a global professional services firm that specializes in delivering digital transformation, technology, and business process management services. Founded in 1997 as a spin-off from General Electric, Genpact has grown into a multinational company with a strong presence in the outsourcing and consulting industry. It offers a wide range of services, including finance and accounting, customer service, supply chain management, and analytics solutions, serving clients across various industries. Genpact is known for its expertise in harnessing technology and data analytics to improve operational efficiency and drive business growth for its clients.
Genpact Recruitment 2024 :
Responsibilities:
- Certain responsibilities related to Level 1 Service Desk Support are identified briefly below:
- 24×7 Level 1 IT Service Desk support through Phone, Chat, Email, Voicemail & Web (Self-service)
- Provide Incident, query and service request management and monitoring (incl. escalation).
- Initial remote desktop support, user access management, password reset, Windows and OS support, etc.
- Review and Maintain internal Service Desk Support/knowledge Base
- Implement and Maintain self-service/self-help resources and services
- Report on known outage and service impacts
Minimum Qualifications / Skills:
- College diploma or university degree in the field of computer science.
- Preferred Qualifications/ Skills
- Good communication skills
- Familiar with ITIL framework.
- Beginning to intermediate knowledge of administration and troubleshooting of Microsoft Operating Systems viz. Windows 7, Windows 8 and Windows 10.
- Beginning to intermediate knowledge of installation and troubleshooting of the following software suites: Adobe, Microsoft Office and other productivity suites.
- Expertise in Active Directory administration, including creation of domain/exchange accounts.
- Excellent troubleshooting skills.
- Good interpersonal skills and attention to customer service.
- Ability to work effectively in a fast-paced environment.
- Ability to communicate effectively.
- Ability to effectively prioritize incidents and service requests.
- Ability to work in flexible hours based on business demands – and on-call support in off business hours and on weekends, as necessary.
HOW TO APPLY FOR GENPACT RECRUITMENT 2024 ?
Interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.