Infosys Recruitment 2024: Infosys Recruitment 2024 For Process Executive/ HR Helpdesk Associate. Bachelor’s / Master’s degree candidates can apply. The detailed eligibility and application process are given below.
About Company:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of globe enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an Al-powere core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys Recruitment 2024 :
Key Responsibilities:
- Address inquiries regarding employee pay, benefits, company policies, and other HR-related matters.
- Document each query thoroughly using a mailbox/case management system.
- Demonstrate the ability to comprehend inquiries to ensure accurate resolution.
- Utilize available resources such as knowledge bases, HRMS systems, and the company intranet to provide the most precise responses.
- Interpret policies and clarify procedures to employees as needed.
- Process various HR transactions including new hires, employment data changes, terminations, earnings/deduction transactions, pay by exception input, leave and attendance transactions, and overtime inputs.
- Manage Hire to Retire queries on an ongoing basis.
- Collaborate with Subject Matter Experts (SMEs) and address escalated issues from employees, HR professionals, and HR managers.
- Identify trends and high-volume inquiries that may indicate corporate-wide issues and report to management as necessary.
- Adhere to service level agreements to ensure timely resolution of inquiries and transactions.
Eligibility Criteria:
- Hold a graduate degree in any stream.
Preferred skills:
- Possess excellent communication skills to effectively address and resolve client issues via calls, chat, and email.
- Analytical problem-solving abilities to comprehend and resolve customer issues efficiently.
- Demonstrate strong problem-solving skills and quick thinking to independently and thoroughly resolve customer is.
- Proactive approach and respect for the customers time in addressing their concerns.
- Exhibit good time management skills to ensure that all customer interactions add value.
- Perform work duties from the office.
HOW TO APPLY FOR INFOSYS RECRUITMENT 2024:
Interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.