Latest Jobs 2024 : Latest Jobs 2024 Cognizant is Hiring for Process Specialist- Voice. Bachelor’s degree candidates can apply. The detailed eligibility and application process are given below.
About Company:
Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Latest Jobs 2024 :
Responsibility:
- Business /Customer Provide updates and submit reports related to own area of work Interact with customers internal /external
- To meet process deliverables /n Manage and resolve 1st level and 2nd level escalation calls and issues raised by customers For Voice processes Effectively
- Communicate information on products/services or trouble shoot issues within the specified time frames as agreed upon with the client in a manner that is understandable by the end user/ customer/nConnect
- With the customer & provide highest level of customer satisfaction Support
- The Team Leader on Day to Day operations SLA and Floor Operations management/nSupport the PEs & SPEs to enhance the knowledge level on the process/nMaintain and update SoPs
- Client interaction on a daily/weekly basis and with asset specialists on a monthly basis/nProject/Process
- Achieve process SLAs/metrics productivity and quality targets within the established timelines
- Ensure process guidelines are followed and met as documented
- Raise work orders to the appropriate issues identified and assign them to the technicians for rectification
- Quality check on the work orders raised by level 1 support teamWork on low priority work orders received through e forms Acts as a queue manager to ensure service levels are met
- Assign routine tasks to the team
- Raise process related issues on time with process lead and team lead
- Resolve process related queries and expedite on data requests/nAdhere to shift handover process & prepare & share daily shift reports/nPerform root cause analysis on the errors made by the team members
Qualification:
- Any Graduate exclusion BE/BTech/MCA
- Bachelors degree or equivalent
- Experience should have completed at least 2 years
- Bachelors degree or equivalent experience Fresher or less than 6 months relevent experience
HOW TO APPLY LATEST JOBS 2024:
Interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to company official career page.
- Click on “Apply Online”.
- If you have not registered before, create an account.
- After registration, login and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Provide accurate information in your application.
- Verify that all the details entered are correct.
- Submit the application process after verification.