TATA COMMUNICATIONS HIRING FOR – Sr Customer Service Executive – Customer Service Operations
About company
Tata Communications is a digital ecosystem enabler that powers todays fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the worlds internet routes and connects businesses to 60% of the worlds cloud giants. We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications, with our unique promise of delivering secure connected digital experiences.
Job description
Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing
Act as a conduit between customer and other teams such as engineering architecture etc for any issue resolution
Provide L2L3 support to resolve hardwaresoftware issues by applying tehnical expertise
Broad outline of the Role
The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
Graduate with 0-4 years of experience
Other knowledge/skills
Demonstration of problem-solving skills
Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
Maintain awareness of latest technologies in the domain
Key Responsibilities
Taking ownership of customer issues reported, solving their problems through by providing resolution.
Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Ensure SLA are achieved and work proactively to maintain the same.