Tech Mahindra Off Campus Drive 2023 For Service Desk | Latest Jobs in Hyderabad / Noida / Pune
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Tech Mahindra Latest Jobs in Hyderabad / Noida / Pune For Service Desk. B.E / B.Tech / Any Graduate candidates can apply. The detailed eligibility and application process are given below
ABOUT COMPANY:
Tech Mahindra embodies the connected world and helps Associates, Enterprises, and the Society to RiseTM. With its cutting-edge and customer-focused information technology experiences,. With 113,550+ specialists spread throughout 90 countries, our USD 4.9 billion organisation serves over 926 global clients, including Fortune 500 companies. Delivering actual business value and experiences to our stakeholders, we leverage a range of technologies through our convergent, digital, design experiences, innovation platforms, and reusable assets. According to the Forbes 2016 ranking, Tech Mahindra is one of the Fab 50 companies in Asia.
Location: Hyderabad / Noida / Pune
Qualification: B.E / B.Tech / Any Graduate
Work Experience: 0 – 2 Years
RESPONSIBILITIES :
In charge of attending to client needs, which may include but are not restricted to taking calls in a queue, replying to emails from clients, addressing chat support inquiries, and offering on-call assistance for technical problems after hours.
Including but not limited to computer hardware, operating systems, communications, software applications, data processing, and security, support end-user devices and peripherals.
Supporting end users in receiving IT break-fix requests from clients across numerous entry points, resolving IT break/fix issues, and elevating issues to the relevant team are examples of support activities.
First-line help desk: address fundamental level 1 and certain level 2 problems, such as remotely debugging hardware and software problems (usually Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch, etc.)
It is preferred to have experience with devices used in the retail sector, such as printers, switches, routers, POS systems, and Zebra systems.
Follow up after a resolution to assist with inquiries or issues.
Investigate topics and fix technological concerns.
Producing and maintaining knowledge pieces and supporting procedures
ELIGIBILITY :
Experience Fresher- 2 Years of exp
Candidates with technical experience or good technical knowledge should only apply.
Exceptional written and verbal communication skills with an SVAR score of 65 or above.
Exceptional ability to multitask.
Exceptional ability to adapt and learn new platforms and skills on the fly.
Exceptional sense of urgency
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
KEY SKILLS:
Technical Skills
Entry-level
Technical Support
Technical Voice Process
How to Apply for Tech Mahindra Off Campus Drive 2023?
Interested candidates must follow the procedure outlined below:
Click on the “Apply here” button provided below. You will be redirected to company official career page.
Click on “Apply Online”.
If you have not registered before, create an account.
After registration, login and fill in the application form with all the necessary details.
Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
Provide accurate information in your application.
Verify that all the details entered are correct.
Submit the application process after verification.